Display conditions

A condition decides whether a row, block or element appears in a given person’s signature. That’s what lets you serve the whole organization with a single template: the “Cell” row disappears for people who don’t have one, without leaving a gap.

The four operators

• is not empty — shows if the field contains a value. The common case: phone, extension, certification, photo.
• is empty — shows if the field is empty. For fallback content, such as a logo in place of a missing photo.
• contains — shows if the field contains a given text, for example a row reserved for job titles containing “Sales”. To reserve a campaign banner for a department, give the department its own template and target that template.
• does not contain — the opposite.

Operators work in pairs: is not empty on the photo block and is empty on the fallback block, with the same field, and only one of the two shows.

Set a condition

1. Select the row, block or element in the editor.
2. In the inspector, open the condition section.
3. Choose the field, then the operator; for contains and does not contain, also enter the text.
4. Publish the template, then, in Deployment, click Update on the signatures marked Update available (Gmail and manual mode); with the Outlook add-in, the published version applies on its own from the next message.

A row overrides its contents

A condition set on a row or block applies before those on its contents: when it’s hidden, everything inside it is hidden too. That’s the simplest way to make an entire line disappear — the “T:” label, the number and the extension together.

In the template structure

As read by the MCP connector (from the Starter plan up), a condition is an object attached to the element; the get_template_format tool describes the full format:

{ "condition": { "fieldKey": "bureau_t", "operator": "not_empty" } }

Check

Test at least one complete profile and one incomplete profile in Real preview (pick the employee), then with Send a test in the editor header: the test goes to your account address, with the picked employee.