Subprocessors

The providers involved in the Service, their role, the data they handle and where that data is processed.

To provide the Service, Agence Hélium Inc. (“Gensy”) uses the following providers. Disclosures outside Quebec are subject to a privacy impact assessment (Law 25, s. 17) and are governed as described in the Privacy Policy (§7). Any new or replacement provider is announced at least 30 days before it goes into service, by email to the owner of each workspace, as provided in the Data Processing Agreement (§5).

Special case — MCP connector

If the Customer connects an AI assistant to its workspace through the MCP connector (remote connector https://app.gensy.email/api/mcp or local server gensy-mcp) or an API key, for example Claude, ChatGPT or Cursor, tool responses (names, emails, phone numbers, templates, statistics) pass through the provider of the chosen model (Anthropic, OpenAI…) and are subject to its terms, under the Customer’s responsibility; the consent screen says so. Portal tokens and billing identifiers are never served.